Privacy Policy, Terms of Service, Cookies, Warranty, and Returns
Last Updated: January 15, 2023
At D.E. Technics (Pvt) Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We may collect personal information that you voluntarily provide to us when you:
The personal information we collect may include your name, email address, postal address, phone number, and payment information.
We may share your information with:
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
Depending on your location, you may have certain rights regarding your personal information, including:
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@detechnics.com
Phone: +92 42 35272601-02
Address: Lahore, Pakistan
Last Updated: January 15, 2023
By accessing or using the D.E. Technics website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.
You agree to use our website only for lawful purposes and in accordance with these Terms of Service. You agree not to:
The content, organization, graphics, design, and other matters related to the website are protected under applicable copyrights, trademarks, and other proprietary rights. The copying, redistribution, use, or publication by you of any such matters or any part of the website is strictly prohibited.
All products and services are subject to availability. We reserve the right to discontinue any products or services at any time. We reserve the right to refuse any order you place with us.
In no event shall D.E. Technics, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the website.
We reserve the right to modify these terms at any time. We will provide notice of any changes by updating the "Last Updated" date of these Terms of Service. Your continued use of the website after any such changes constitutes your acceptance of the new Terms of Service.
If you have any questions about these Terms of Service, please contact us at:
Email: legal@detechnics.com
Phone: +92 42 35272601-02
Last Updated: January 15, 2023
D.E. Technics (Pvt) Limited ("we", "us", or "our") warrants that our products will be free from defects in materials and workmanship under normal use and service for the warranty period specified in the product documentation.
The standard warranty period for our products is 12 months from the date of delivery unless otherwise specified in the product documentation or purchase agreement.
This warranty covers any defects in materials or workmanship that occur during normal use of the product. We will, at our option, either repair or replace any defective product or part thereof.
This warranty does not cover:
To make a warranty claim, please contact our customer service department with the following information:
Our liability under this warranty is limited to the repair or replacement of the defective product. In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or performance of our products.
For warranty claims or questions about this warranty, please contact us at:
Email: support@detechnics.com
Phone: +92 42 35272601-02
Address: Lahore, Pakistan
Last Updated: January 15, 2023
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund or exchange, subject to the conditions below.
To be eligible for a return, your item must be:
The following items are not eligible for return:
To initiate a return, please follow these steps:
If you have any questions about our return policy, please contact us at:
Email: returns@detechnics.com
Phone: +92 42 35272601-02
Address: Lahore, Pakistan
You can update your personal information by logging into your account and navigating to the account settings page. If you need assistance, please contact our customer service team.
You can reach our customer support team by email at support@detechnics.com or by phone at +92 42 35272601-02. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM PKT.
We accept various payment methods including credit/debit cards, bank transfers, and in some cases, cash on delivery. All online payments are processed through secure payment gateways.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier's website.
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. Please contact us for specific details about shipping to your location.